Terms of service
We always try to be helpful, flexible and sensible when dealing with our customers. But we do have to define a few rules.
We don't like jargon or lots of small print, so we've set these out as simply as we can, so you know exactly where you stand.
Cancellation
- You can cancel at any time.
- There is no minimum term for any of our monthly subscription services.
- Once you have cancelled, your account will remain active until the end of the current billing period.
Subscription charges
- Subscription fees are due at the beginning of each billing period (usually monthly).
- Fees will be collected automatically using your nominated payment method.
- You must ensure there's a valid method of payment to keep your account active.
- Failing to pay your subscription fees may result in your account being deleted.
Refunds
- All refunds are entirely at our discretion.
- We may offer service credit instead of cash, where applicable.
Terms of use
- You must ensure we have up to date contact details for you.
- Account details must not be shared (however, sharing within the same organisation is usually fine).
- Login credentials (username and password) must be kept secure.
- We accept no responsibility for customers' actions. It is your responsibility to ensure that permission to test sites has been granted.
Service level agreement
- We accept no responsibility for losses incurred due to unavailability of services or loss of data.
- We may issue refunds due to loss of service, at our discretion.
General terms
- We reserve the right to terminate the account(s) of any customer deemed to be in violation of the terms set out in this document.
- By using our services, you agree to be bound by these terms.
- These terms are subject to change.
- We accept no responsibility for any losses incurred through the use or termination of services provided by Silktide.
These terms apply to our standard subscription services for SiteRay and SiteBeam. SiteRay customers may be provided with terms on an individual basis.
